Case Parallels

This policy applies to all services made available by Case Parallels LLC. This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with Case Parallels LLC). We refer collectively to these categories of individual as "you" throughout this policy.

If you are a California resident, please click here to see our California Notice at Collection, which includes additional disclosures as required by California law.

What information we collect and why

Identity

When you sign up for a Case Parallels service, we may collect identifying information such as your name, phone number, and email address. We use this information to send you updates related to our services and other essential information. We may also send you optional surveys or communications from time to time to help us understand how you use our services and to improve them.

We never sell your personal information to third parties.

Billing

If you sign up for a paid Case Parallels service, you will be transferred to our billing partner who serves as the Merchant of Record. All billing information is submitted directly to our billing partner.

After you complete a purchase with our billing partner, we store a record of the payment transaction, including the last 4 digits of the credit card number (if applicable), for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.

For further information, please see the Privacy Policy of our billing partner and Merchant of Record:

• Paddle

Services

We store on our servers the content that you upload or transmit to us, including information such as case or receipt numbers. This is so you can use our services as intended, for example, to receive case tracking information from USCIS.

We only keep this content as long as your account is active. We consider an account active if you have:

• Sent us a message within 30 days.
• Paid for a Case Parallels service within 30 days, including recurring charges (e.g., for case tracking).
• Used one of your allotted tokens.

If your account becomes inactive, or you cancel your service or delete your account, we'll delete the content within 60 days.

Correspondence

When you contact Case Parallels with a question or to ask for help, we keep that correspondence, including your phone number and email address, so that we have a record of past correspondence to reference if you reach out in the future.

We also store information you may volunteer, for example, written responses to surveys.

When we access or disclose your information

• To provide products or services you've requested. We use some third-party subprocessors to help run our applications and provide the Services to you. You can view the third-party subprocessors we use for each of our products here. We may disclose your information such as case or receipt numbers to USCIS, DHS, or other U.S. government entities as required for retrieving case information and updates.
• To provide technical support. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
• Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.
• When required under applicable law. Case Parallels is a U.S. company and all data infrastructure is located in the U.S.
  • Requests for user data. Our policy is to not respond to government requests for user data unless we are compelled by legal process or in limited circumstances in the event of an emergency request. However, if U.S. law enforcement authorities have the necessary warrant, criminal subpoena, or court order requiring us to disclose data, we must comply. Likewise, we will only respond to requests from government authorities outside the U.S. if compelled by the U.S. government through procedures outlined in a mutual legal assistance treaty or agreement. It is our policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.
  • Preservation requests. Similarly, our policy is to comply with requests to preserve data only if compelled by the U.S. Federal Stored Communications Act, 18 U.S.C. Section 2703(f), or by a properly served U.S. subpoena for civil matters. We do not disclose preserved data unless required by law or compelled by a court order that we choose not to appeal. Furthermore, unless we receive a proper warrant, court order, or subpoena before the required preservation period expires, we will destroy any preserved copies of customer data at the end of the preservation period.
  • If we are audited by a tax authority, we may be required to disclose billing-related information. If that happens, we will disclose only the minimum needed, such as billing addresses and tax exemption information.

Finally, if Case Parallels is acquired by or merges with another company, we'll notify you before any of your personal information is transferred or becomes subject to a different privacy policy.

Cancellation and deletion

You may cancel a Case Parallels service or delete your account at any time by emailing [email protected].

• To cancel: Include the word "CANCEL" in the subject line of your message.
• To delete: Include the word "DELETE" in the subject line of your message.

You may also cancel or delete your account via our automated prompts over WhatsApp +1 332-999-5918.

• To cancel: Send us a message with the word "CANCEL".
• To delete: Send us a message with the word "DELETE".

We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups and logs within 60 days.

We'll permanently delete the content in your account from our servers as soon as possible after we receive your deletion request, and from our backups and logs within 60 days.

Data retention

We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.

Location of site and data

Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.

Changes

We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.

If this policy changes, we will require your active consent to the updated policy. If you do not wish to be bound by the new policy, you will be required to discontinue use of our services and we will delete your account.